PREAMBLE
These general conditions (the “Conditions”) govern the purchase of products (the “Products”) made remotely via the internet through the website www.leterredialice.it and shop owned by SOCIETÀ AGRICOLA LE TERRE DI ALICE S.S., with registered office at (42020) Montericco-Albinea (RE), Via Scaparra n. 8/F, tax code and VAT number: 02933960359 (Tel. +39 3387173933), registered in the Companies Register with REA RE – 325992 (the “Company” or the “Seller”).
Purchases will be governed by the provisions set forth in Legislative Decree (D.lgs.) no. 206/2005 (the “Consumer Code”)
and Legislative Decree no. 70/2003 on electronic commerce.
The Customer’s personal data will be processed in accordance with the applicable laws on personal data protection (Legislative Decree 196/2003 and EU Regulation 2016/679), in accordance with the detailed rules available under the “Privacy Policy” section on the Website. Società Agricola Le Terre di Alice S.S. informs the Customer that it is the data controller and that their personal data are collected and processed exclusively for the execution of this agreement.
Definitions
Within the scope of these Conditions, in addition to terms defined elsewhere, the terms listed below shall have the meaning assigned to each of them. In particular:
Website – refers to the internet site accessible at www.leterredialice.it, as well as all other internet addresses (e.g., URLs, domain names and pages) and/or the related application software used to access the Services, controlled or managed by the Company and used to offer or provide the Services, including all mirrors, replacements, backups and all web pages included in the sites. For clarity, any reference to the Website in this document includes all current or future versions of www.leterredialice.it.
Customer – means any individual who activates the purchase Service under the conditions set out in this document and who qualifies as a consumer, i.e., any natural person over eighteen (18) years of age making the purchase for purposes unrelated to any business, commercial, artisanal or professional activity.
Product/Products – the products sold through the Seller’s Website to Customers.
Manufacturer/Seller – IKNORES Laboratorio Erboristico, based in San Polo d’Enza (RE), Via Tugurio n. 9, is the company producing the goods that Società Agricola Le Terre di Alice S.S., as identified in the Preamble, sells and markets through the Website to Customers.
Service/Services – individually or collectively, any service and all associated functions offered on the Website, whether free of charge or paid, and provided directly by the Company. The term “Service” includes, unless otherwise specified, the Website itself and all services, whether paid or free, functions and features offered on the Website and made available to Customers.
Contract – the sales contract for a Product, concluded between the consumer and the Seller through a structured sales system on the Website, to which these Conditions apply.
Carrier – refers to the transport company or freelance professional delegated to deliver the Products to the Customer.
Order / Order Confirmation – refers to the Customer’s purchase process, which begins with completing the form and is finalised upon receipt of the Order Confirmation from the Seller. This final step constitutes the moment the Contract is deemed concluded between the Parties.
Art. 1 ACCEPTANCE OF THE TERMS OF SALE
The Preamble and Definitions form an integral and essential part of these Conditions.
The Contract concluded between the Customer and the Seller, as identified above, is considered finalised when the Customer receives the Order Confirmation from the Seller.
In line with its policy of fairness and transparency, the Company invites each Customer, before starting to browse the Website, to carefully read these general terms and conditions of sale, which govern the Services offered.
For the purposes of this Contract, the term “Conditions” refers to the set of general rules for using the Website and the Services, as well as the specific conditions governing the use of individual Services, including any documents referenced herein or any other notice, legal disclaimer, information or disclaimer published on the Website.
By placing an Order according to the procedure indicated on the Website and described in this document, the Customer declares that they have read all the information provided during the purchase process and fully accept these general conditions, which will therefore govern the relationship between the Seller and the Customer, and that they have also read the personal data processing notice referred to as the “Privacy Policy.”
The Seller provides the Buyer with the following customer care email address to request and obtain any information they may deem necessary: leterredialice@gmail.com.
In the event that the Customer does not agree with, and therefore does not intend to accept, these Conditions and/or any other notice, legal disclaimer, information or limitation statement, they are required not to use the Website and its related services.
These Conditions may be printed or saved on a durable medium in accordance with Article 51 of Legislative Decree 206/2005.
These Conditions define and regulate the general terms of use of the Website and the Services provided to the Customer, even if the Customer does not use any of the Services or features available on the Website, by Società Agricola Le Terre di Alice S.S., as identified above.
ART. 2 CUSTOMER DECLARATIONS AND PURCHASE PROCEDURE
A Customer who intends to use the Service to purchase Products, after selecting those available for purchase, must complete the form under the “Contact Details” section in its entirety, certifying that they are of legal age and that the personal data provided is truthful, accurate, up-to-date, related to the person entering it or provided with the consent of a third party, assuming full responsibility for the accuracy and truthfulness of the information provided. In particular, the Customer must provide their email address, tax code, SDI code, a shipping address, and a phone number to receive assistance with the Order. Individual Customers must also provide their tax code, while corporate Customers must provide their VAT number for correct Order processing.
It is specified that, for the purposes of finalising the Contract, registration on the Website is not required; only the correct completion of the form is necessary. To speed up future purchases, the Customer may save the completed data by checking the box “Save this information for next time.”
The Customer releases Società Agricola Le Terre di Alice S.S. from any liability arising from the issuance of incorrect fiscal documents due to errors in the data provided, as the Customer is solely responsible for correct data entry.
The Contract is concluded when the Customer receives the Order Confirmation. Correct receipt of the Order will be confirmed by the Seller by sending a communication to the email address provided by the Customer. This communication will briefly summarise the Purchase Conditions, as required by applicable law, and the data entered in the Customer’s Order.
The Seller reserves the right to refuse Orders that are incomplete or incorrect, as well as Orders from Customers with ongoing disputes regarding the payment of a previous Order, or when the Products listed on the Website are no longer available at the time of the Order. In such cases, the Seller will notify the Customer and refund any amount already paid.
The Customer undertakes not to use the Website and/or related Services for illegal purposes or purposes not provided for in these Conditions. The Customer may not use the Website or related Services in a way that damages or compromises the Website or interferes with the use and enjoyment of the Website and Services by other Consumers.
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ART. 3 PRODUCTS
All Products and prices indicated in the Services constitute a public offer subject to the limitations and conditions set out on the Website and in these Conditions.
Products offered for sale are only those available on the Website at the time the Order is placed. However, the Seller cannot, in any case, be held liable for the temporary unavailability of one or more Products.
Products on the Website are accompanied by a Technical Data Sheet illustrating their main features. The Company reserves the right to modify the Technical Data Sheets without prior notice. It is specified that product photographs are for illustrative purposes only and are intended solely to present the Products. The Company therefore disclaims all liability and provides no guarantee regarding the correspondence between the graphical presentation of the Products published on the Website and that of the Products delivered.
ART. 4: SALE PRICES AND PAYMENT METHODS
All sale prices of Products indicated on the Website include VAT and any other applicable taxes. Prices are shown in Euros and may be subject to updates and changes. The cost of delivery and Service handling is not included in the Product price, unless explicitly indicated. The Company will apply only the price calculated at the time of the Order, without regard to any subsequent or previous price increases or reductions, including any promotions.
The total cost of shipping to the Customer’s address is the responsibility of the Customer. This cost will, in any case, be communicated prior to confirming the purchase.
The following payment methods are available:
Credit Card
In cases of Product purchases paid by credit card, the transaction may be processed through a secure server managed by Banca Sella or another secure server chosen by the Seller.
Under no circumstances, at any stage of the payment process, will the Seller be able to access the Customer’s credit card information, which is transmitted via a protected connection directly to the banking institution managing the transaction.
The Seller reserves the right to request additional documents from the Customer to verify ownership of the credit card; if such documentation is not provided, the Seller reserves the right to refuse the Order. In any case, bank fees and charges are borne by the consumer in accordance with the contractual terms with their bank.
PayPal
To ensure maximum security, the Customer will be redirected to the PayPal website, where they can make the payment according to the methods accepted by PayPal and in compliance with PayPal’s terms and conditions.
Bank Transfer
In cases where the purchase is made via bank transfer, after submitting the Order the Customer will receive a confirmation email with the bank account details for making the payment, provided here for convenience: Banca Unicredit – Reggio E. Branch (RE) – IBAN: IT03K0200812814000106171784.
The payment must be credited to the Seller’s systems within 10 days from receipt of the email containing the bank transfer instructions. If the Seller does not receive the transfer within 10 days of receiving the payment details, the Order will remain on hold for an additional 5 days awaiting payment. If the payment is not received within this extended period, the Order will be automatically cancelled.
The Seller may send payment reminders to the Customer within 15 days following the Order submission. The Seller reserves the right to request additional documents from the Customer to verify the bank transfer; if such documentation is not provided, the Seller may refuse to accept the Order.
Acceptance of the purchase Order by the Company may result in the immediate charge of the purchase amount, depending on the payment method selected by the Customer.
ART. 5: PRODUCT DELIVERY METHODS
Società Agricola Le Terre di Alice S.S., owner of the Website, accepts purchase requests for Products with delivery within Italy only. The Seller will arrange delivery of the Products selected for purchase and included in the Order to the address provided by the Customer via the form, using reliable, selected couriers, except in areas not covered by transport services.
Delivery times indicated in the Order Confirmation cannot be considered essential.
During promotional periods or holidays, deliveries may require longer times. The Company arranges delivery only to areas eligible for delivery. Products will be delivered in Italy within 5–7 working days from receipt of the Order Confirmation and, if applicable, verification of payment, excluding Saturdays, Sundays, and public holidays.
The Company is not responsible for delays caused by force majeure beyond its control. The Company will not be liable for delays occurring during transport.
Upon delivery, the Customer is required to check:
• That the number of Products delivered corresponds to what is indicated in the delivery document.
• That the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials.
Without prejudice to the rights recognised by applicable law, the Customer may raise complaints in case of discrepancies between the Products received and the Order, particularly regarding defects visible at the time of delivery. In such cases, the Customer may request cancellation of the Contract and a refund or, alternatively, replacement of the Product by sending an email to customer care at leterredialice@gmail.com within 48 hours of delivery, optionally including photographic documentation to support the request.
The Customer acknowledges and agrees that, in the event of an inability to deliver the Products due to the Customer or their designated recipient being absent at the time of delivery on the scheduled day, or in the case of an incorrect delivery address, the Products will not be removed from the Order and the corresponding amount will not be refunded to the Customer, while the Seller will be released from all liability in this regard.
In any case, defects in conformity resulting from accidental damage or the Customer’s own responsibility are excluded from the legal warranty.
The Company undertakes to perform the Services in good faith and to fulfil, or ensure the fulfilment of, all obligations set forth herein with the utmost diligence.
Art. 6: LIMITATION OF LIABILITY
The Seller assumes no liability for service disruptions caused by force majeure that prevent, in whole or in part, the timely execution of the Contract.
The Seller is not responsible for any fraudulent or unlawful use of credit cards, checks, or other payment methods by third parties when paying for purchased Products. At no point during the purchase process is the Seller able to access the Customer’s credit card number, which is transmitted directly to the banking service provider via a secure connection.
The Customer acknowledges and agrees that, on occasion, not all Products indicated in the submitted and accepted Order may be delivered. In such cases, the Company will promptly refund the amounts related to the undelivered Products and cannot be held liable for any further loss and/or damage resulting from non-delivery.
Art. 7: RIGHT OF WITHDRAWAL AND EXCLUSIONS
Pursuant to Articles 52 and following of Legislative Decree no. 206/2005 (“Consumer Code”), the Customer may exercise the right of withdrawal without any penalty and without providing a reason within 14 working days from the day of receipt of the purchased goods, provided that the Products received have not been opened and their seals have not been tampered with.
Procedure for notifying withdrawal
To exercise the right of withdrawal, the Customer may, within the period indicated above, send a registered letter with return receipt to SOCIETÀ AGRICOLA LE TERRE DI ALICE S.S., located at (42020) Montericco-Albinea (RE), Via Scaparra n. 8/F, or send an email to the certified email address: leterredialice@pec.it.
The communication must include:
• An express statement of the Customer’s intention to exercise the right of withdrawal.
• All necessary information to identify the Order (order number and order date) and the Customer (name, address, email address, and phone number).
• Identification of the Product(s) for which the right of withdrawal is being exercised.
• A copy of the sales document accompanying the received goods.
To facilitate the return procedure, the following guidelines are provided for drafting the communication to exercise the right of withdrawal:
Recipient: [the name, physical address, and, if available, phone number, fax number,
and email addresses must be provided by the professional]:
Hereby, I/we notify the withdrawal from my/our sales Contract for the following goods/services:
Ordered on / Received on
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if the communication is sent in paper form) and date
The Customer, following only the instructions provided by Customer Service, must return the Products to the Seller’s premises within 14 days from the date of notification of the intention to exercise the right of withdrawal. All Products must be returned in the same condition as received, with the original packaging and any accessories that were part of the original package. Returns using methods other than those described are not permitted.
Shipping costs for returning the Product to the address indicated by the Seller are the responsibility of the Customer.
Cases Excluding the Right of Withdrawal
It is specified that the right of withdrawal cannot be exercised for Products which, by their nature, cannot be returned due to a high risk of deterioration and/or rapid alteration. According to Article 59, paragraph 1, letters d) and e) of Legislative Decree 206/2005 (the “Consumer Code”), the right of withdrawal is excluded for:
• Perishable food products or those with a short expiration date.
• Goods that are not suitable for return for hygiene or health reasons and that have been opened after delivery.
The exclusion of the right of withdrawal also applies in cases where Products are altered and/or deteriorated due to longer transit times caused by the recipient being absent at the delivery address.
Regarding the exclusions listed above, the Customer is specifically informed and acknowledges that Products “at risk of deterioration or rapid expiration” include all food items whose characteristics and quality may be altered even as a result of improper storage.
Refund
In the event that the Customer exercises the right of withdrawal in accordance with the procedures and timeframes set out in these Conditions, the Company will refund the amount paid using the same payment method selected by the Customer at the time of placing the Order, within 14 days of receiving the return notification.
As already stated in previous sections, the refund is subject to the Seller receiving the Products in full and undamaged. Products returned incomplete, damaged, or deteriorated will not be eligible for any refund or reimbursement.
Regarding refund timing, the Seller will proceed within 14 days from receipt of the return form as follows:
• Credit Card Orders: The transaction will be reversed, and a notification sent to the Customer. The credited amount is usually visible within 10 days of receiving the notification, although the exact timing may vary depending on the bank or credit card network.
• PayPal Orders: The refund will be processed to the Customer’s PayPal account.
• Bank Transfer Orders: The Customer must provide Società Agricola Le Terre di Alice S.S. with their bank account details to proceed with the refund, following the instructions received via email or by contacting Customer Service.
It is specified that the Seller reserves the right, in all cases of initiating the return procedure, to withhold the refund until the Products have been correctly delivered to the Seller’s warehouse or, by agreement, until proof of shipment of the return is provided by the Customer.
ART. 8: MODIFICATION OF THE CONDITIONS
The Company reserves the right to update, integrate, and modify, in whole or in part, the terms of these Conditions and any documents referenced herein, including the Privacy Policy, the Services, and their respective features.
The Customer agrees to review the “Conditions” document periodically, while the Company will take reasonable and appropriate steps to inform consumers, through the Website itself, of any changes to the document.
Any modifications to the Conditions and/or the related Services will take effect from the moment of publication on the Website and will apply only to sales concluded thereafter.
ART. 9: TERMINATION, SUSPENSION, AND INTERRUPTION OF SERVICES
The Company reserves the right to block the Customer’s access to and use of the Website and its Services, or any part thereof, at any time and with immediate effect, as well as to cancel Orders in the event of a breach of obligations imposed on the Customer by the provisions above.
Access to the Website may also be temporarily interrupted in the event of technical issues or to allow for maintenance. Whenever possible, such interruptions will be communicated on the Website. The Company may, at any time, make improvements and/or changes to the Website and Services for technical reasons or to comply with applicable laws.
The Company also reserves the right to cease, in whole or in part, the provision of Services at any time, providing reasonable notice via the Website, while allowing the delivery of confirmed Orders.
ART. 10: APPLICABLE LAW AND JURISDICTION FOR DISPUTES
These “Conditions,” including the documents referenced herein and other legal notices published on the Website, as well as the relations between the Company and Consumers using the Website Services, are governed by Italian law and must be interpreted accordingly.
Any complaints from Customers can be addressed to Customer Service at the email address: leterredialice@gmail.com.
Any dispute concerning the interpretation, execution, non-fulfilment, or termination of the Contract, or in any way related to these General Terms of Sale, shall fall under the jurisdiction of the Court of REGGIO EMILIA, unless the law provides the Consumer with an exclusive jurisdiction.
Pursuant to Article 49, paragraph 1, letter V of Legislative Decree no. 206 of 6 September 2005 (Consumer Code), the Customer may make use of the Paritetic Conciliation procedure. This procedure can be initiated if the Consumer, after filing a complaint with the Company, has not received a response within 45 days or has received a response deemed unsatisfactory.
In accordance with Articles 1341 and 1342 of the Italian Civil Code, the parties declare that they have read, understood, and expressly approve the Articles contained in this document.
ART. 11: FINAL PROVISIONS AND SEVERABILITY CLAUSE
The invalidity, in whole or in part, of individual provisions of these General Terms of Sale does not affect the validity of the remaining provisions.
These General Terms of Sale are drafted in Italian language.
For all matters not regulated by these General Terms of Sale, reference is made to the applicable law.
These Terms and Conditions were last updated as of 17 January 2025.
