Contact us
Get in touch
Fill in the form below and we’ll get back to you as soon as possible! We’re here to offer you the very best of nature and to support you at every stage of your order, from your first purchase right through to delivery.
For any questions about products, orders or returns, our team is at your disposal.
Our contact details
Do you have questions about our products or would you like more information about our company? We’ll be happy to help! Contact us using the details below or by filling in the form on this page.
Address
Via Scaparra 8/f
Montericco di Albinea, 42020 Reggio Emilia, Italy
Phone
leterredialice@gmail.com
Società Agricola Le Terre di Alice s.s.
VAT No. 02933960359
REA RE325992
FAQ – Frequently Asked Questions
In this section you’ll find answers to the most frequently asked questions.
1. What are the delivery times?
Orders are generally shipped within 5–7 working days from order confirmation. Delivery times may vary depending on the destination.
Which payment methods do you accept?
We accept payments by credit card, PayPal and bank transfer.
Can I modify or cancel an order after placing it?
If your order has not yet been shipped, you can contact us as soon as possible to request a modification or cancellation.
Do you offer returns and refunds?
Yes, we accept returns within 14 days of delivery, provided the product is intact and in its original packaging. Please refer to our terms and conditions of sale for further information.
Are your products organic?
Yes, all our products are made with 100% natural, organic ingredients.
Certified organic operator – CCPB.
